PSAT Reading Question 580: Answer and Explanation

Question: 580

The author suggests that, in general, customers who use overnight delivery services are primarily concerned with

• A. cost.
• B. reliability.
• C. holiday incentives.
• D. fashion choices.

Correct Answer: B

Explanation:

(B) In lines 38–42, the author makes clear that customers are primarily concerned with "reliability." Customers are willing to pay "a premium price" for this "certainty," so it's reasonable to assume that reliability is most important. Choice (A) is incorrect because customers are actually paying more for this service. "Holiday incentives" and "fashion choices" are not mentioned in the passage.